Politique d’expédition

SHIPPING TIME
Estimated Delivery Time is 13–16 days.
This doesn’t include our 1-3 day processing time.
All shipping times exclude clearance/customs delays

 LOST/MISSING PACKAGES
Zelari is not liable if an incorrect address is entered during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees when they arrive in your country.
 
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped. 

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at zelaristore@gmail.com, and we will do our best to help you out.